When will my order arrive? All complete jobs (art and payment) received before 6pm Pacific will be ready to ship 1-2 days later. For example, if we receive your art and payment at 5pm on Tuesday, your order will be ready to ship at 6pm on Thursday.

What shipping options do I have? We primarily ship with UPS. However, we can also ship FedEx, and US Postal Service. Contact us and we'll work with you to get your order to you in a cost effective and timely manner.

What payment options are available? Due to our quick turnaround, all orders must be prepaid. We accept Visa and MasterCard. If you would like to pay with a check or money order, please overnight the check to us and fax us a copy of the check and the tracking number of the overnight package.

How can I send you a print job? You can use our online system to upload your work immediately! If you are unsure of how to use our online system, you can call us and a customer service rep will help you get started!

Can you print jobs that are different sizes than you have listed? Yes we can! Choose the next size larger than your art when ordering. For custom orders, please Login and fill out our estimate form and we'll get back to you with a custom price.

How do I order multiple items? Place a separate order for each piece you want printed. For example, if you want 2 different postcards, then place 2 separate orders. The price for 500 of one postcard is not the same as the price for 250 each of 2 different brochures.

What kind of paper do you use? All Postcards and Business Cards are printed on 12 point card stock. Brochures, Flyers, and Posters are printed on either 80# or 100# text weight paper.

How long will it take to get my order delivered to me? Your order will ship 2 business days after it is submitted and paid for. UPS Ground shipping takes from 1 to 6 business days depending on your distance from our production facility in California.

Can I my order be delivered quicker? Yes! Choose a quicker UPS shipping method while ordering.

What file formats can you take? We accept any Mac or PC file format. This includes pdfs, tiffs, jpegs, flattened psds, flattened pdfs, and eps. If you are going to send an eps, please convert all fonts to curves or outlines. For further explanation please check out our Art Submission Page.

What types of media do you accept? We prefer you to upload your order through the online ordering system, or via ftp or email. But we will accept a Mac or PC CD.

How do I place an order and have my graphic designer upload my files separately? During the ordering process, type "upload later" or "email" in one of the boxes for the files. Then have your graphic designer upload the art here. You will need your Order ID.

How long will it take to upload my files? Uploading may take a very long time depending on your connection speed. You can check the bottom of your browser for a status bar.

Should I do anything special if I'm on AOL? If you use America Online, you should be aware that AOL can limit your inactivity on the web and disconnect you if you are not a current, active user. Uploading files appears to be inactivity to AOL. It is recommended that you keep your AOL email account open at the same time you are uploading your files. This can trick AOL programming into thinking you are still active on the Internet, thereby preventing the possibility of getting disconnected during your file upload.

What do I do if I forgot my password? You can reset it and have a new one mailed to you. Unfortunately, we are unable to lookup your current password.